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From241US$ /night
Check-in
23Mar2026Select date
Check-out
24Mar2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

Overview & Features

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710
-
Near the beach
Great
8.2
7.7
/10

Amenities

Princess Family Club Riviera offers 144 spacious family rooms, ten of which provide direct pool access. The hotel includes 12 pools, a water park specifically for Family Club guests, and a Kids Club featuring activities for children aged 4 to 12. All-inclusive options encompass numerous dining venues, including a buffet and seven à la carte restaurants, ensuring a variety of cuisines for all ages.

Rooms

The hotel comprises several room types, including Family Club Deluxe Junior Suites with hot tubs and swim-out access. Rooms are equipped with two double beds or one king bed with a bunk bed, catering to families of up to five. Each room provides child-centric amenities such as special satellite TV channels and gifts for children, enhancing the family experience.

Location

Situated close to Playa del Carmen, the hotel allows easy access to renowned local attractions such as Tulum and Xcaret Park. This prime location enhances the family vacation experience, offering proximity to lively city activities and relaxation on the beach. Guests can also explore the area's rich Mayan culture and outdoor activities like snorkeling and zip-lining.

Dining

Dining options abound with 13 different restaurants, including the exclusive Pirate Buffet designed for families. Guests can enjoy themed dinner nights and several à la carte options like Italian, Mexican, and Asian cuisine. There is also a dedicated ice cream parlour exclusively for Family Club guests, enhancing the culinary experience for children.

Entertainment for Children

The Princess Family Club comes with a dedicated entertainment team, offering an extensive daytime activities program for various age groups. Evenings feature family-friendly shows such as the Moana show and themed mini-discs, ensuring entertainment for all family members. Additionally, teenagers have access to their own club, providing games and events tailored specifically to them.

Highlights

Rooms: 144 spacious family rooms

Water Park: dedicated area for Family Club guests

Dining: 13 restaurants including buffet

Entertainment: Kid-friendly shows and activities

Location: Close to Playa del Carmen

“This hotel stands out with its dedication to family vacations, especially because it understands how to keep kids entertained. The dedicated Family Club ice cream parlour and pirate-themed buffet are clear winners, plus there's access to a water park that appeals to both kids and teens. I think this property could be a solid choice for those prioritizing comprehensive, child-focused amenities.”
Hotel logo
Edward HayesEditor-in-Chief at Beachresort
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Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Family Club Room Pool Access
2 persons
595 sq. feet 
3 Single beds
Shower
Coffee machine
Family Club Room
2 persons
595 sq. feet 
3 Single beds
Shower
Coffee machine
Family Club Pool Access
2 persons
595 sq. feet 
1 King-size bed
Shower
Coffee machine

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Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts
Facilities: Great
8.1/10Review score

General

  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • 24-hour security
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Water sports
  • Tennis court
  • Billiard tables
  • Darts
  • Table tennis

Guest Parking

  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Baby pushchair
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Night club
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • AM/FM alarm clock
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Dining Onsite

Princess Family Club Riviera presents a delightful dining experience with an array of options that cater to both young and adult palates. From a vibrant buffet brimming with international flavors to lively bars where activities abound, each setting promises a taste of joy and togetherness.
Princess Family Club Riviera Playa del Carmen Restaurant photo The photo shows the interior of a retro-themed diner. The walls are a mix of white and dark brown panels, with large posters advertising ice cream and other treats. 

The floor is a bold black and white checkered pattern. The seating consists of roun

Exclusive Buffet

International
Ambiance
Bright and inviting space perfect for families, where joy fills the air with every meal.
Key Offerings
A wide selection of international dishes prepared fresh daily, allowing families to explore diverse cuisines together during breakfast, lunch, and dinner.
Reservation
Not needed
Open for Breakfast, Lunch, Dinner

Family Club's Pirate Buffet

Casual Family Dining
Ambiance
A whimsical dining experience that evokes adventure, with playful decor that captures the essence of a pirate-themed feast.
Key Offerings
Dishes crafted by a dedicated chef with an array of fun and flavorful choices, making mealtime a delightful adventure for children and adults alike.
Reservation
Not needed
Hours vary

Fantasy Bar

Bar and Snacks
Ambiance
Lively atmosphere filled with fun, where guests can enjoy colorful cocktails and participate in engaging daily activities.
Key Offerings
A selection of snacks and beverages accompanied by daily entertainment and games, perfect for families to unwind and enjoy some playful competition.
Reservation
Not needed
Hours vary

Sunset Lobby Bar

Bar
Ambiance
Cozy lobby setting with an inviting warmth, ideal for pre-dinner drinks or a relaxing evening wind down.
Key Offerings
An excellent selection of cocktails and premium drinks tailored for an evening of relaxation and connection after a day of activities.
Reservation
Not needed
Hours vary

Location & Nearby Attractions

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710
Map view
Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
3900 ft
Restaurants
Koh Thai
4900 ft
Predio El Limonar fraccion 2
Explore Playa del Carmen
Local Highlights
Top Attractions
Activities
Dining
Entertainment
Punta Bete
10 minutes' walk
Pristine shores and clear waters make Punta Bete a perfect beach retreat, ideal for swimming and sunbathing.
Playa
18 minutes' walk
A vibrant beach area with lively energy, perfect for sunbathing and enjoying beachside activities and dining.
El Camaleon Golf Course
20 minutes' walk
A championship golf course with stunning coastal views, offering a unique golfing experience in a beautiful setting.
Water Sports at Playa
18 minutes' walk
Enjoy exciting water sports like paddle boarding and snorkeling, accessible with rentals available nearby.
Relaxation at Cenote Misterio Maya
10-minute drive
A serene cenote offering swimming and relaxation moments in crystal-clear waters surrounded by lush nature.
Koh Thai
18 minutes' walk
Authentic Thai cuisine featuring signature dishes in a cozy yet upscale atmosphere. Reservations recommended.
La 5ta Hacienda
55 minutes' walk
A charming local dining spot that serves traditional Mexican fare with a vibrant ambiance and friendly service.
28 de Julio Square
40 minutes' walk
A lively square often featuring local festivities, music, and cultural performances ideal for families and friends.
Xavage Park by Xcaret
10-minute drive
Adventure park with thrilling attractions like zip-lining and rafting, great for thrill-seekers of all ages.
Getting around beach destinations
City Centre
Playa del Carmen10 min  ·  3.9 mi
Airports
Playa Del Carmen, Quintana Roo (PCM)15 min  ·  6.0 mi
Cozumel International Airport (CZM)62 min  ·  25.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Princess Family Club Riviera provides visitors with a free full breakfast. 
Pets
Pets are not allowed.
Languages
Spanish
Number of rooms:
144
Former name
Family Club at Grand Riviera Princess

Guest Ratings & Coastal Resort Reviews

See What Past Guests Had to Say About Their Stay
Review score
Based on 263 verified reviews
7.6/10
Very good
68%
Recommend
Breakfast
8.4/10
Cleanliness
8.6/10
Comfort
8.3/10
Facilities
8.1/10
Free Wi-Fi
5.7/10
Location
8.2/10
Paid Wi-Fi
8.3/10
Staff
8.1/10
Value for money
8.0/10
Pros
Kid's pool area
Family buffet
Clean grounds
Spacious rooms
Private beach
Cons
Slow staff help
Crowded areas
Rude concierge
Guest reviews
based on 208 reviews
8.2/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
Questions of the users
About Princess Family Club Riviera
Is it possible to have a balcony room with direct access to a pool for easy swimming?
10 November 2024
For direct access to a pool from your room, it's recommended to select the Family Club Room Swimout.
Can I book just one room for my family of five, including my five children?
15 December 2024
Each room accommodates a maximum of five guests, so at least two rooms will be needed for your family.
Will I have access to all the restaurants in the entire Princess complex while staying at the Family Club?
20 January 2025
Yes, guests at the Family Club can enjoy dining at all 12 restaurants throughout the Princess complex.
Are all alcoholic beverages, including soda and water, included in the all-inclusive package?
5 February 2025
Yes, the all-inclusive package includes local and international drinks, including soda and water.
What distinguishes the Family Club from the Family Club Room Pool Access option listed elsewhere?
25 March 2025
The Family Club is an exclusive area for families offering access to the Grand Riviera Princess with dedicated amenities.
How should I arrange transportation from the airport to the resort?
30 April 2025
It is suggested to book a transfer with Best Day Travel for convenient transportation from the airport.
Are there any services provided for airport transfers to Cancun airport?
22 May 2025
No airport transfers are provided; guests are advised to arrange them through external services like Best Day Travel.
Will my booking grant me access to all amenities at both the Grand Sunset and Grand Riviera resorts?
12 June 2025
Yes, a stay includes access to all amenities at both Grand Sunset and Grand Riviera, except for certain exclusive areas.
Can adjoining rooms be arranged upon request?
18 July 2025
Requests for adjoining rooms are welcomed and accommodated based on availability.
Does the Family Club provide options for plant-based and vegan diets?
3 August 2025
Yes, there are plant-based and vegan food options available in the dining areas.
Is a warm welcome included upon arrival, such as a cocktail or fruit platter?
15 September 2025
Indeed, a welcome cocktail and a fruit platter are part of the benefits for guests who book with MyPrincess.
Is there beach access directly from the hotel?
28 October 2025
Yes, the hotel offers direct access to the beach for its guests.

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